Due to the Coronavirus pandemic we have been amending our policies and working with our suppliers to be as flexible as possible with our customers bookings. We have options to reschedule and refund, depending on package booked. Moving forward, for all future bookings we will continue to have COVID-19 related policies for any departures that are cancelled / affected by the pandemic. To see full details of this policy, click on the title of this question.
Do you include flights?
Some packages include flights and some packages are sold as a land only tour. It is clearly marked on the packages whether flights are included or not. The reason why we don't package flights with all of our tours is to give our customers the choice and flexibility of booking their own, as this way you can choose your preferred airline, stay longer or arrive earlier to extend your holiday and also add in stopovers if you wish. It can also be cheaper if you select a budget airline, or snap up a last minute deal. We only include flights if we have a super deal with the airlines to make the flight and land package together more cost effective.
How much are flights to/from my destination?
If you are booking a land only tour and would like a rough idea at flight costs, you are very welcome to give our friendly team or call or send us an email / live chat. We can give you an instant rough price. If you would like a quote you can send us your names, travel dates, destinations and dates of birth and our flight department can send you a quote which will be available for 24-72 hours depending on the airline.
Can you book flights for me?
Yes absolutely. We have a flight department who can book your flights from anywhere to anywhere and they are always happy to provide a quote.
How do I book the tour?
It's so easy! Simply go to the 'Buy Now' section on the tour you wish to purchase. Select a departure date from the drop down menu (the number of spaces available on that date will show up), Select your category of hotel, departure city (if it includes flights) and the number of people. Then follow the prompts to continue to checkout. You will be asked if you want to add any extras along the way.
If you don't know when you want to travel but don't want to miss out on the great deal then select 'I want to choose my travel date later'.
We have a selection of payment plans available that require just a 10% or 20% deposit upfront. Depending on how far in advance your departure date is, you can select a 6, 12 or 18 month interest free payment plan. The payment plans will appear at the 'Buy Now' section. Click on the title of this questions for more information. There is a 2% surcharge for this service, but no interest is charged.
Can I buy over the phone?
All purchases are done online via our website. We do not take money or credit card details over the phone. We accept all major credit cards and payment is done through our secure credit card portal. All fees are built in to our packages and there is no additional booking fee or credit card fee when you get to checkout.
When will I get my travel documents?
We do not send out any travel documents. Instead they are always ready and available to download in your 'Customer Portal'. Simply log in to your account by clicking on 'My Bookings' in the top menu bar and you will find everything you need: Order, Itinerary, Voucher. You can download and print these at any time. If you have purchased a tour with flights your E-Tickets will be uploaded to your customer portal once they have been ticketed. You will be notified by email when this happens so you can then log-in to download and print these too.
How long will the deal last for?
Our specials change or end at the end of each month. Some run for a couple of months due to popular demand or if we are able to secure more allocation / departure dates. The key is to be quick so you don't miss out!
How many people in a tour group?
Our groups are guaranteed to depart with a minimum of 2-4 people. We cap each group at a maximum of 10-16 people to ensure small intimate groups where you get the focus of our professional guides and overall better touring experience. There are a couple of tours with an increased group size, but you can find these details in the 'Tour Information' tab of each deal.
Yes. All solo travellers are required to pay a single supplement which covers the other half of the room rate which is usually covered by the other person in a twin share. When you are purchasing your tour, be sure to add the number of single travellers on the booking. This will secure your own room. We do not pair up travellers with other travellers. We have a Facebook Group called MyHoliday2MyHolidayMate for like minded travellers looking for a travel mate. (Click on the title to take you there). We also often run solo special tours so sign up to our newsletter to keep an eye out. As a solo traveller you need to wait until a tour departure has a minimum of 2 people already booked on before you can join it. There is no single supplement on our 2FOR1 specials. They are the same price whether there is 1 or 2 people travelling.
Can I arrive early or stay longer after a tour?
Yes of course. We do not charge any supplement if you want to arrive early or stay behind longer after the tour if you have booked a land-only tour. If you have booked a tour with flights then there is a surcharge to extend your arrival/departure date of $100 per person plus any difference in airfares to fly on a different date. You can book pre/post tour extra nights through us at time of booking your tour or afterwards. The extra night costs are in the 'Options and Upgrades' tab of each deal. If you book extra nights through us then airport transfers are (mostly) included, but if you book your extra nights accommodation independently, then you will forfeit our airport transfer.
Can I add optional tours / extras at a later date?
Yes of course. All optional extras and tours are available to purchase before you complete the checkout, however if you have not decided on any extras at time of booking, please feel free to contact our customer service team at any time by phone, email or live chat and we can organise and add extras to your booking. Please see the 'Upgrades and Options' tab on each deal for detailed information on available extras.
Charities we support
Sepilok Orangutan Rehabilitation Centre & Wildlife Rescue Unit